Refund, Return & Cancellation Policy

Effective Date: 18/10/2025

1. Overview — No Refund, No Return, No Replacement

All our products are packaged, perishable food items. For reasons of food safety and hygiene, we operate a strict NO REFUND, NO RETURN and NO REPLACEMENT policy once an order has been delivered. Sealed or unsealed food packages cannot be resold or re-used, and therefore cannot be taken back under any circumstances.

The only exceptions are verified transit damage, a wrong item, or a missing item — reported within 24 hours of delivery with photo and video proof, as described in Section 3.

2. Cancellation Policy

Orders can be cancelled within 1 hour of placement, provided they have not been processed or shipped.
Once the order enters processing or dispatch stage, cancellation requests cannot be accepted.
To request cancellation, email us immediately at support@daculturalcravings.com with your order ID and reason.
Approved cancellations will be refunded to the original payment method within 7–10 business days.

3. Limited Exceptions

As an exception to the no-refund policy in Section 1, a refund or replacement may be considered only in these situations:

Damaged or Defective Product: If your product arrives in damaged or spoiled condition. You must notify us within 24 hours of delivery with photos and a short video of the package and product.
Wrong Product Delivered: If the product received does not match your order (e.g., incorrect sweet type or quantity).
Missing Items in Package: If part of your order is missing, contact us within 24 hours of receiving the delivery.

Upon verification, we will arrange a replacement or process a refund to your original payment method within 7–10 business days. In all other cases no refund or replacement will be issued.

4. Non-Refundable Situations

Change of mind, taste or personal preference after delivery.
Opened, partially consumed or unsealed food packages.
Products returned by the customer without our prior written approval.
Delay in delivery caused by courier or external factors.
Issues reported after 24 hours of delivery.

5. How to Request a Refund

Email support@daculturalcravings.com with your order ID, issue description, and supporting photos/videos. Our team will respond within 48 hours.

6. Contact

Da Cultural Cravings, Bangalore — Karnataka 560076. Email: support@daculturalcravings.com.